Frequently Asked Questions

This page contains information and tutorials to help you better navigate this platform.

Finding and Enrolling in Community of Practice Activities


How can I find out about the upcoming Community of Practice sessions?

You can sign up for the CP contact list for each individual Community of Practice here. For each contact list that you sign up for, you’ll receive an email approximately four weeks before each quarterly session with information on the speaker, content, credit amount/type, and more. You’ll also receive a reminder two weeks before each session. You can also reference the Learning Portal homepage for a schedule of upcoming webinars.

How do I find activities that offer Core Competency credit on the Learning Portal?

  1. Log into the Learning Portal using your ICF Login information or portal account information if you are not an ICF Member.
  2. Click on Professional Development at the top of the screen and hover over Communities of Practice and click on Community of Practice Overview
  3. Scroll down until you see Community of Practice Library
  4. On the right side of your screen, you will see a list of tags, check the box next to Core Competency
  5. The library will refresh with activities that offer Core Competency credit.

How do I find activities that offer Resource Development credit on the Learning Portal?

  1. Log into the Learning Portal using your ICF Login information or portal account information if you are not an ICF Member.
  2. Click on Professional Development at the top of the screen and hover over Communities of Practice and click on Community of Practice Overview
  3. Scroll down until you see Community of Practice Library
  4. On the right side of your screen, you will see a list of tags, check the box next to Resource Development.
  5. The library will refresh with activities that offer Resource Development credit.

How do I enroll in a Community of Practice session?

  1. Log into the Learning Portal using your ICF Login information or portal account information if you are not an ICF Member.
  2. Find the CP activity that you are interested in and click the ‘Enroll Now’ button.
  3. On the Enrollment Detail page click ‘Enroll Now’ or ‘Add to Cart.’
  4. If you are an ICF Member, participation is free, you will be taken to the next page. If you are not a member you may need to pay a small enrollment fee. After you add the activity to your cart you can pay for the session by clicking ‘My Cart’ at the top of the page.
  5. On the activity page, you’ll see instructions, if you have enrolled in a live webinar that has not taken place yet, you will see the date and time to return to that page. If the webinar is recorded, you will not see a date and time and you can go ahead and click ‘launch’ on the blue recording box.
  6. This session is now stored under ‘My Learning Activities’ and you can find it in that list any time you want to return to it.

 I was unable to attend a live webinar that I was interested in, was it recorded?

All Community of Practice webinars are recorded. The recording will be available for view within 48 business hours of the end of the live webinar. The recording will be posted on the learning activity page and will be marked ‘RECORDING.’

 * Please note: Older webinar recordings worth Resource Development credit will not have learning checkpoints, in order to claim credit for these recordings you will just need to watch the recording in full and the claim credit box will unlock.

How do I know how long a Community of Practice webinar is?

The amount of credit that an activity is worth relates to how much credit it is worth. The community of Practice activities are either 60 or 90 minutes in length. Activities worth 1 CCE unit are 60 minutes in length and activities worth 1.5 CCE units are 90 minutes in length.

Claiming Credit


How do I Claim Credit for attending a Community of Practice live webinar?

After the webinar ends, click ‘launch’ on the yellow ‘Learning Checkpoint’ box and answer the multiple-choice questions. These questions will be based on the content presented in the webinar. You will have unlimited attempts and no time limit, but you must answer all the questions correctly. Once you have passed the Learning Checkpoint, the white claim credit box will unlock. Click ‘launch’ on the white ‘Claim Credit’ box, click ‘claim’ on the blue popup window, and then check the box and ‘click’ claim again on the next screen. You have now claimed your credit for this activity, this credit is now stored on your transcript.

*Please note: Older live webinars gave out attendance codes for credit. If you received an attendance code during a live webinar you will either enter that attendance code or select it from a multiple-choice list to claim credit. The directions at the top of the activity page will tell you whether the live activity had an attendance code or not.

I have not received my CCE certificate via email. When will I receive my certificate?

We no longer send certificates via email. All credits claimed through the Learning Portal can be found on the Learning Portal user transcript once you have successfully launched the Claim Credit box and completed the steps that follow.

How do I Claim Credit for watching a Community of Practice webinar recording?

You can view the webinar recording by clicking ‘launch’ on the blue activity box marked ‘RECORDING.’ Once you have watched the entire recording, you must complete the Learning Checkpoint. Click ‘launch’ on the yellow ‘Learning Checkpoint’ box and answer the multiple-choice questions. These questions will be based on the content presented in the webinar recording. You will have unlimited attempts and no time limit, but you must answer all the questions correctly. Once you have passed the Learning Checkpoint, the white claim credit box will unlock. Click ‘launch’ on the white ‘Claim Credit’ box, click ‘claim’ on the blue popup window, and then check the box and ‘click’ claim again on the next screen. You have now claimed your credit for this activity, this credit is now stored on your transcript.

*Please note: Older webinar recordings worth Resource Development credit will not have learning checkpoints, in order to claim credit for these recordings you will just need to watch the recording in full and the claim credit box will unlock.

Can I still earn CCE credits for a CP activity if I watch the recording instead of attending live?

Yes. All CP activities from 2019 forward are worth the same credit type and amount by watching the recording as they are worth if you attend live. You will have to watch the recording and complete a short learning checkpoint in order to claim credit.

I watched a Community of Practice recording without a learning checkpoint and the claim credit box will not unlock, what do I do?

You must watch the entire recording for the claim credit box to unlock. Occasionally, the system may not read that you watched the full recording if the internet connection is poor, if the recording is stopped and restarted many times, or if there are too many other internet tabs open. You can watch the recording again, or you can mark that activity on the self-study portion of your credential application without providing documentation. Please note, this only works for Resource Development credit.

Can I earn the required CCE units in Ethics for my renewal on the ICF Learning Portal?

Yes. Core Competency/Ethics Core Competency credits obtained from ICF Ethics CP sessions will qualify for the required coaching ethics credits needed for your ICF credential renewal. For more information on ICF credential renewal requirements, please click here. To view our Ethics Recording Library click here.

*Please note: Any Ethics CP activities offering Resource Development credit will not count toward your Ethics requirement. 

If you are looking for the Ethics Complimentary CCE Course click here.

 

Your Transcript


How do I access my transcript?

  1. Log into the Learning Portal using your ICF Login information or your learning portal account information if you are not an ICF Member
  2. Click your name in the top right corner
  3. Choose ‘My Account’ from the drop-down list
  4. Click the third tab labeled ‘Transcript’
  5. Click on Credits Earned
  6.  All of the credits that you have earned on the ICF Learning Portal will be listed on this page.

How do I download a copy of my transcript for my credential renewal?

  1.  Log into the Learning Portal using your ICF Login information or your learning portal account information if you are not an ICF Member
  2.  Click your name in the top right corner
  3.  Choose ‘My Account’ from the drop-down list
  4. Click the third tab labeled ‘Transcript’
  5. Click on the ‘Print Transcript’ button on the right side of the screen
  6. Enter the dates that you want downloaded – if this is your first credential renewal since you began using the portal, you can leave this blank.
  7. Uncheck ‘Incomplete’ and ‘Completions’
  8. Check the box next to ‘Credits Claimed’
  9. Click print
  10. Your transcript will open in a new tab in your browser in a PDF
  11. Hover near the top of your browser window and click the down arrow to download it to your computer.

My account still shows the activity as incomplete even though I completed the activity. How do I fix that?

The incomplete/complete status refers to if you completed every piece of the activity including the evaluation which is optional. The credentialing team does not view incomplete or complete status, they only view credits earned. As long as you have successfully earned and claimed credit for an activity (unlocked and launched the white claim credit box on the activity page) the credits will be counted on your transcript. You can view your credits earned at any time by viewing your transcript and selecting ‘Credits Earned.’

How do I add CCEs that I earned outside of the Learning Portal on my transcript?

Only activities completed on the portal will be reflected on your learning portal transcript. You are responsible for keeping track of your certificates from other CCE programs that you have completed. You can upload your transcript and certificates on the ICF website when you start your renewal application. Do not upload outside certificates onto the portal, they will not be valid for your renewal if you do not attach them to your renewal application separately.

 

Miscellaneous


How do I print out my receipts?

  1.  Log into the Learning Portal using your ICF Login information or portal account information if you are not an ICF Member.
  2. Click your name in the top right corner
  3. Choose My Account
  4. Click the fourth tab – Order History
  5. Click on Receipt you are wanting to access
  6. Click Print and you can change printer options to download it as a PDF

Can I download the recordings and watch without streaming from the internet?

No, the videos are not downloadable

How can I connect with other members of a Community of Practice?

All our CPs have social media groups for their members to connect with one another. You can find their social media pages linked on each CP’s individual community page. You can access these community pages by clicking on Professional Development at the top of the screen and hover over Communities of Practice and select the CP you are interested in from the drop-down list. You’ll see the social media group links about halfway down each page.


Tutorial Videos


General Navigation

How To Use "My Learning Activities"

How To Use the Archive Button

How to Find Receipts of Purchases

Accessing Content

How to Enroll and Access Live Webinars

How to Connect Tablets/Smart Phones

How to Access CP Recordings

How to Access OnDemand Videos

Obtaining CCE Units

How to Claim Credit - Live Webinar

How to Claim Credit - Recordings

How to Access Your Transcript

Contact an ICF Team Member


ICF Content Manager


ICF Content Coordinator


ICF Content Coordinator