Frequently Asked Questions

What are the terms and conditions of registering for the series? 

By registering for the 2020 Advance Series, attendees agree to the terms and conditions listed here: 

Can I still register for the Advance Series after the live sessions begin? 

Yes. You can register for the OnDemand package of the series. The OnDemand Package will receive recordings of the live webinar presentations.  

What is included in the live package versus the OnDemand package? 




Exploration Sessions 



Integration Conversations 


Recording. Breakout discussions not included. 

Spark Sessions 



Collaborative Conversations 


Recording. Breakout discussions not included. 




LinkedIn Group 




When does early bird registration end? 

Early bird registration ends on September 16th. 

When does registration close for the live package? 

Registration for the Live Package will close at 2:00 pm ET (New York) on October 12.

I am registered, how do I access my receipt?  

  1. Log into the ICF Learning Portal: Click Log In/Register at the top right corner of the page. 
  2. Once you are logged in, click on your name on the top right corner. A dropdown will appear. Click on My Account 
  3. Once you click on My Account you will be brought to a new page. On the new page click on Order History.   
  4. Once you click on the Order History Tab you should see a list of transactions you made through the Learning Portal. It will give you the option to view your receipt. 
  5. Once you click your receipt. The new page with your receipt will give you the option to print the receipt on the top left corner. 


How much credit can I earn? 

This event has been approved for 22.25 Continuing Coach Education (CCE) units.

Can I earn continuing coach education units by completing the series? 

Participation in the series will yield Continuing Coach Education Units (CCE Units) in the area of Resource Development and Core Competency. You will earn and obtain these credits in the ICF Learning Portal.  

How do I claim credit for the Sessions?  

There will be Learning Checkpoints for attendees to complete after watching the sessions. Once the Checkpoint is completed the claim credit trophy box will unlock.   

How do I access my proof of continuing coach education units from the series? 

You will earn, track, and obtain your credits through the ICF Learning Portal where the series is hosted.  For detailed instructions on how to access your transcript, visit the ICF Learning Portal FAQ page: 

I have not received a certificate via email? When will I receive my certificate? 

We no longer send certificates via email. All credits claimed through the Learning Portal can be found on the Learning Portal user transcript once you have successfully launched the Claim Credit box and completed the steps that follow. For detailed instructions, visit the ICF Learning Portal FAQ page: 

I have completed all of the sessions included for ICF Advance but my account still shows the activity as incomplete. What do I do?

Your credential renewal application verification is not dependant on incomplete or complete status. What will be viewed for your credential renewal are your credits claimed/earned. Be sure you have successfully launched and completed the claim credit box (for sessions offering both Resource Development and Core Competency credits you will need to launch the Claim Credit box twice) for each session that you completed for ICF Advance. Once you have claimed credit for an activity you should see a checkmark on the claim credit box for that activity. You can check your credits claimed at anytime by reviewing your transcript.

Access to the Series

Will the live sessions also be recorded? (For Live Package Registrants) 

All live sessions will be recorded. The live webinar recordings will be available on the ICF Advance page two business days after the live webinar takes place. Please Note: the Collaborative Conversations will include breakout rooms during the live webinars and these breakout rooms will not be included in the recording, but the rest of the session will be included.  

How long will I have access to ICF ADVANCE 2020?

ICF ADVANCE 2020 will retire from the system in October 2023.

After I register, how can I access the 2020 Advance Series? 

  1. Log into your Learning Portal Account at
  2. Once you are logged in click on My Learning Activities (on the left side of the page)
  3. Find the activity titled ‘2020 ICF Advance’ and click the ‘Go’ button and you will be taken to the Advance Learning Page with all of the content 

Can I download the recordings and watch without streaming from the internet? 

 No, the videos are not downloadable 

I am having trouble with Zoom and the Captcha Code, what can I do?

Zoom has increased security measures including the use of CAPTCHA to enter webinars. This feature has been put in place by the Zoom platform and ICF staff is unable to remove it. If you've opened a web page but haven't submitted your entry form right away, that could cause problems with getting the CAPTCHA to work. If your CAPTCHA isn't being accepted, the problem might not be with your reading or your typing, the code may simply have expired. Try reloading the page to get a new code, then fill out and submit the form right away. If you are still experiencing difficulty with the CAPTCHA when trying to enter a webinar, you can try a different browser or reopen the Zoom link in a new tab.

Is there a deadline to complete the Advance Series? For how long will I have access to it? 

There is no deadline to complete the Advance Series. It is online for you to go at your own pace. You will have access to the Learning Page indefinitely. 

The calendar links do not work for my Google Calendar, what can I do?
  1. On your computer, open Google Calendar.
  2. In the top right, click Settings. ...
  3. Open the Calendars tab.
  4. Click the name of the calendar you want to use.
  5. In the "Secret Address" section, click ICAL.
  6. Copy the ICAL link that appears in the window, or click the ICAL link to download an ICS file.

Other Questions

For other questions...

Please contact the Learning and Development team at learning@coachingfederation.og. Please allow at least a 48-hour window for a reply.