Ethics Community of Practice - Good Manners, Etiquette, and Ethics

Good manners, good etiquette and good customer relationship management are sure ways to keep clients happy and willing to continue coaching with you. What happens when things start going wrong? How does one act professionally as a coach? How can the coach always maintain a high level of professionality? What are the ethical ramifications when good manners and proper etiquette are breached? Coaches Jim Milner and Michael J. Marx lead the Ethics Community of Practice in a lively discussion about the best ways exhibit good manners and correct social behavior as well as how to properly handle emails, phone calls and professional conversations.

In this Webinar you will learn:
• Showing respect at all times
• Showing sensitive awareness to the feelings of others
• Treating those with poor manners with good manners
• Know when and how to apologize

Credit Information

Activity Number Credit Amount Accreditation Period
ICF Global - April 2018 1 Resource Development from January 01, 2018